Contact, Shipping, and Returns
Welcome to our information hub! Whether you need help, want to learn about shipping, or need to make a return, you’re in the right place. Explore the sections below for everything you need.
Returns
We want you to love your purchase! If it’s not quite right, don’t worry—we’re here to make returns simple.
How to start your return
Email our support team at hello@whatshoes.co with your order number. We’ll get back to you within 1-3 business days to help.
Return guidelines
To ensure a smooth process, here’s what to keep in mind:
- Returns must be made within 30 days of your order date.
- Items must be unused, undamaged, and have all original labels attached.
- Unfortunately, we can’t cover return shipping costs unless the item is defective or we sent the wrong product.
If your return doesn’t meet these requirements, we’ll let you know and ship the item back to you.
We’re always here to help if you have any questions!
Shipping
Fast, reliable shipping you can count on
We aim to get your order to you as quickly as possible. Here’s what to expect:
- Processing Time: Orders are processed within 1-2 business days.
- Delivery Times:
- Within EU: 4-7 business days.
- Global: up to 2 weeks
- International Shipping: Available to most countries. Delivery times vary. Please get in touch, if not possible to order.
Shipping Costs
- Orders over €70: Free shipping within EU.
- International: Calculated at checkout.
Contact
We’re a small boutique based in Tallinn, Estonia, hoping to help the high-quality Samelin footwear spread globally. We’re always happy to learn your feedback and answer in case of any concerns.
Our legal body is:
Otter OÜ
We are registered in Estonia: 16698391
Vesivärava 50, 10152, Tallinn, Estonia
hello@whatshoes.co