Even though we stand by our products are of their great quality and durability, on rare occasions manufacturing defects occur and in these cases, we take full responsibility. If this has happened to you, we are very sorry and let’s get it sorted!
You as the buyer have a right to file a claim up to two years after the delivery of the order.
Within the first six months after the item was delivered to you, it is presumed that the defect already existed at the time of delivery. It is the responsibility of whatshoes to prove otherwise.
However, keep in mind that whatshoes is not liable for defects that have occurred due to the consumer’s action or inaction (incorrect use, an accident, etc.) after the goods were delivered or in the case of normal, acceptable wear & tear caused by regular use of the item.
If the goods purchased in the online shop have defects for which whatshoes is liable for, we will repair or replace the defective goods. If the goods cannot be repaired or replaced, we will refund all fees incurred under the sales contract.
Anyways, if there is any problem with the footwear, let’s sort out the mess and just write to us at firstname.lastname@example.org