Even though we are proud that our shoes are of great quality and very durable, on rare occasions there might be manufacturing defects that we are responsible for. If this has happened, we are very sorry.
On these occasions, the buyer has a right to file a claim up to two years after the delivery of the order. Within the first six months after the item was delivered to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of the whatshoes to prove otherwise. But keep in mind that whatshoes is not liable for defects that have occurred due to the consumer’s action or inaction (incorrect use, an accident, etc.) after the goods were delivered or in the case of normal wear and tear caused by regular use of the item. If the goods purchased in the online shop have defects for which the whatshoes is liable, we will repair or replace the defective goods. If the goods cannot be repaired or replaced, we will refund all fees incurred under the sales contract to the buyer.
Anyways, if there is any problem with the footwear, then please write us at hello@whatshoes.co